eBGenius Client Support

Frequently asked questions, helpdesk, video tutorials and documentation for online marketing software

These frequently asked questions will provide you with a better understanding of our products and services. If you have any questions that are not covered on this website, please contact us at any time.

Pre-Sale Questions

eBGenius provides companies and individual professionals with a wide variety of backlinks building, social bookmarking, and website building solutions that are unique and different.

However, the main goal of our products and services is to help with building high-quality backlinks, optimizing search engine rankings, improving positions in SERPS, attracting new clients, increasing conversion rates, and boosting overall earnings as efficiently as possible.

Thanks to a wide range of unique tools, everyone can now achieve the same goals using the strategy (and tool) they are most comfortable with.
You can download much more than trial versions that usually come with restricted features or time-limited functionality.

eBGenius offers an unconditional money-back guarantee for all its products for 60 days, which means you can download full versions of selected products, test them risk-free, and get the money refunded back to your account during this period if you are not fully satisfied.
First, our sales manager Jessie will provide you with the greatest pre-sale and after-sale support to help you choose the most suitable product depending on your personal needs.

Once you become a licensed user, you can instantly access a wide variety of helpful resources in the client area - user guides, video tutorials, interactive help widgets, knowledgebase, etc.

Also, you can count on our friendly support staff members who are always ready to communicate with you via helpdesk and emails and provide you with the highest level of customer care.

Finally, you can always email or phone the CEO, who will do everything humanly possible and offer you the greatest assistance possible.

Sales and Refunds

None. No matter which of our tool(s) you choose, there are no extra fees or hidden charges. Put simply, you receive free updates for life and never pay any monthly or yearly fees, no matter how long the software is in use.
No, because you get them free of charge. Our company offers a transparent pricing policy to ensure our clients never pay hidden fees or extra charges.

For example, if you pay $49 for Search Engines Parser, it's fully yours; you can deploy the software on an unlimited number of machines and get free updates using the same license key.
All licensed users are eligible for super savings on their next purchase(s) using personal discount codes that are available in the client area.

Furthermore, any licensed user can request bundled packages of selected tools at the price he wants to pay, so our already-ultralow prices drop significantly!
If, for some reason, you are unhappy with your purchase, use one of available options.

  • Full refund: all our tools come with a 60-day unconditional money-back guarantee, which means we can simply refund the money back to your account without any questions asked.
  • Free license swap: if you decide that another product will suit your needs better, we can deactivate an existing license and swap it with the license of your desired product at no cost.
  • Other: since each situation needs a different solution, our sales manager will present you with a great deal of alternative options to choose from.

Technical Questions

Yes. All applications have installation packages for Windows (XP or newer), Mac OS X (10.3 or newer), and Linux operating systems. Once the software is installed on any of supported platforms, you can even use your Android, iOS or Windows Phone device to remotely control your installation via web interface.

The helpdesk contains an informative knowledgebase for quick self-help and a support tickets system for 24/7 technical assistance.

Dozens of FAQs, HOW-TOs, and short tutorials published and continuously updated by our support staff work as a one-stop solution to any possible issue you may ever encounter.

If the knowledgebase is not enough, submit a new support ticket and let the experienced programmers assist you whenever you need it.

Get Support

Video tutorials are designed to guide even the most inexperienced users every step of the way in installing and using selected tools.

Now anyone can personalize his installation and setup a new marketing campaign using the step-by-step instructions in less than 5 minutes.

Watch Tutorial

All applications come with detailed user guides that help you customize the software to achieve its maximum performance as quickly and as effortlessly as it could be.

The latest versions of the user guides are available in software installation packages and the client area.

View Documentation

Social Bookmarks Submitter - Version 9.0 Released

Removed out-of-date and social bookmarking websites;
Added 13 new social bookmarking websites;
Added advanced domains blacklist;
Forced SSL on all sites that support secure connections;
New RSS feeds parsing engine;
New XML sitemaps parsing engine;
New automatic upgrade wizard;
Updated all plugins;
Updated automatic captchas decoder;
Updated Death by Captcha library;
Added support for AdFocus and Shortest services;
Short URLs are enabled by default for new installations;
Option to set default timezone;
Improved content cleanup module;
Improved user data security and encryption;
Updated user guide;
Updated help section;
Bug fixes and performance improvements;
Read more

Any more questions or special needs?

Contact us now for custom backlinks building, social bookmarking, and website building solutions.

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